Return and refund

At storesse, we strive to provide our customers with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the following guidelines to understand how to initiate a return and receive a refund.

30-Day Return Policy

We have a 30-day return policy, starting from the day you receive your item. This means you have 30 days to request a return and send the item back to us.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags and packaging.
  • You must provide the receipt or proof of purchase.

Initiating a Return

To start a return, please contact our customer support team at storesse.com They will guide you through the return process and provide you with a return shipping label.

Please note that returns should be sent to the following address: [INSERT RETURN ADDRESS].

It is important to contact us before sending the item back. Returns without prior authorization will not be accepted.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.

Exceptions and Non-Returnable Items

There are certain types of items that cannot be returned:

  • Perishable goods, such as food, flowers, or plants.
  • Custom products, including special orders or personalized items.
  • Personal care goods, such as beauty products.
  • Hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific item, please contact us for clarification.

Exchanges

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the desired product without any delay.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing any justification. The item must meet the same eligibility criteria mentioned above.

Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method.

Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received the refund, please contact us at storesse.com.

Thank you for choosing storesse. We value your satisfaction and are committed to resolving any issues you may encounter.